Terms and Conditions

PUBLIC CRUISES

Liability of Vyscot Pty Ltd (t/as Captain Cook Cruises (WA)) to passengers in relation to services provided by Captain Cook Cruises shall be governed by, and limited to, those rights the passenger has under the Australian Competition and Consumer Act 2010. 

To the extent permitted by law, Captain Cook Cruises (WA) shall have no liability, either express or implied, for the loss of, damage to, mis-delivery or delay in delivery of luggage or cargo, including bicycles, loaded or carried by Captain Cook Cruises (WA).

If any term or condition contained herein shall be rendered null or void by the Australian Competition and Consumer Act 2010 this contract shall take effect as if any such term or condition be void but only to the extent that the same is inconsistent with the Act.

We reserve the right to refuse entry to any vessel or any part of Captain Cook Cruises’ property if it is deemed that a person is intoxicated, abusive or threatening any of the employees or passengers, or if the passengers refuse to comply with the Company’s dress code. At all times, directions from the crew of the vessel must be obeyed and refusal to do so may result in being removed from the vessel at the nearest jetty.

Minimum passenger numbers may be required to ensure departure and we reserve the right to cancel cruises for this reason at any time. An alternative cruise date or full refund will be offered in this instance. The owners and/or operators reserve the right to alter schedules, prices and substitute one vessel for another if considered necessary and without notice. All images used in printed material and on this website are used for representation only and may not be exact to cruise departing. Cruise route is subject to change depending on weather conditions.

Credit card surcharges apply for all bookings made using this website, by telephone, via email or in person. Visa and MasterCard attract a 1.5% surcharge and American Express attracts a 2.0% surcharge.

Captain Cook Cruises aims to provide responsible service and a safe secure environment for both patrons and employees. Captain Cook Cruises abides by the Liquor Act, the Gaming Act and other statutory requirements.

All food items are prepared in a kitchen that process nuts and shellfish on a daily basis and no guarantees can be given against cross contamination and anyone concerned about this should ensure they bring the necessary medication/injections. Menus are subject to change.

Wheelchair access is only available on some of our vessels and the patron must consult a Captain Cook Cruises customer service representative prior to the cruise regarding the wheelchair type. Captain Cook Cruise staff can assist however no lifting of a wheelchair is permitted due to OHS.

If a patron is hosting a Hens or Bucks party on board a public cruise they are not permitted to dress inappropriately or bring any offensive toys/games on board with them that may offend other patrons.

Captain Cook Cruise’s patrons are required to dress in a smart/casual manner and to be wearing footwear whilst on board.

CANCELLATION POLICY

When Booking a Cruise
• 1 to 5 passengers: A full payment is required at the time of booking.  
• 6 to 19 passengers: A 10% non-refundable security deposit is due at the time of booking
• 20 or more passengers: A 10% non-refundable security deposit is due at the time of booking

The security deposit is to guarantee your booking. Without this deposit, your cruise cannot be confirmed and your seats may be allocated to other groups. Where payment cannot be given at the time of booking, we will consider your booking to be tentative and, if the required payment is not received within 72 hours of booking, your seats will be released.

Public Cruises
When to Confirm and Make Final Payment:
• 1 to 5 passengers: Final payment is required at the time of booking
• 6 to 19 passengers: Final payment is due 7 days prior to your cruise
• 20 or more passengers: Final payment is due 14 days prior to your cruise

Cancellation Fees
• 1 to 5 passengers: If 72 hours notice is given, a full refund is available. Less than 72 hours is a 100% cancellation fee
• 6 to 19 passengers: If 7 days notice is given, a full refund is available less the 10% security deposit. Less than 7 days is a 100% cancellation fee
• 20 or more passengers: If 14 days notice is given, a full refund is available less the 10% security deposit. Less than 14 days is a 100% cancellation fee
 
Special Public Cruises
*These cruises include the Christmas Swan River Dinner Cruise, New Year’s Eve Dinner Cruise, Australia Day Sky Show Cruise, Valentine’s Dinner Cruise, and Mother’s Day Brunch Cruise. The below also applies to our City of Lights Dinner Cruise in November and December only.

When to Confirm and Make Final Payment
• 1 to 5 passengers: Final Payment is required at the time of booking
• 6 or more passengers: Final payment is due 21 days prior to your cruise

Cancellation Fees
• 1 to 5 passengers: If 7 days notice is given, a full refund is available. Less than 7 days is a 100% cancellation fee
• 6 or more passengers: If 21 days notice is given, a full refund is available less the 10% security deposit. Less than 21 days is a 100% cancellation fee

Decrease in Group Numbers for all Cruise Types (For groups of 6 or more)
• 6 to 20:  A refund for up to 2 people outside of 72 hours
is available less the 10% security deposit
• 21 to 49:  A refund for up to 3 people outside of 72 hours
is available less the 10% security deposit
• 50 or more: A refund for up to 4 people outside of 72 hours 
is available less the 10% security deposit 

Conditions
• In all cases no refunds will be given for 'no shows'
• Refunds can only be issued to the person or company that made the booking and payment
• Captain Cook Cruises does not accept payment from separate individuals on the one booking
• Group Discounts - If the passenger numbers drop below the required numbers, Captain Cook Cruises reserves the right to increase the price to the rate applicable to the number of people traveling. Group discounts are not offered on any Special Public Cruises including the City of Lights Dinner Cruise on Friday or Saturday nights in November and December.