When Booking a Cruise

1 to 5 passengers: A full payment is required at the time of booking.
6 to 19 passengers: A 10% non-refundable security deposit is due at the time of booking
20 or more passengers: A 10% non-refundable security deposit is due at the time of booking
The security deposit is to guarantee your booking. Without this deposit, your cruise cannot be confirmed and your seats may be allocated to other groups. Where payment cannot be given at the time of booking, we will consider your booking to be tentative and, if the required payment is not received within 72 hours of booking, your seats will be released.

Public Cruises

When to Confirm Numbers and Make Final Payment:

1 to 5 passengers: Final payment is required at the time of booking
6 to 19 passengers: Final payment is due 7 days prior to your cruise
20 or more passengers: Final payment is due 14 days prior to your cruise

If your final balance is not received by your final balance due date, Captain Cook Cruises 
reserves the right to cancel your booking. In this case your 10% non-refundable deposit as 
stated above will be forfeited.

Cancellation Fees

1 to 5 passengers: If 72 hours notice is given, a full refund is available. Less than 72 hours is a 100% cancellation fee
6 to 19 passengers: If 7 days notice is given, a full refund is available less the 10% security deposit. Less than 7 days is a 100% cancellation fee
20 or more passengers: If 14 days notice is given, a full refund is available less the 10% security deposit. Less than 14 days is a 100% cancellation fee

Special Public Cruises

*These cruises include the Christmas Swan River Dinner Cruise, New Year’s Eve Dinner Cruise, Australia Day Sky Show Cruise, Valentine’s Dinner Cruise, Christmas in July Swan River Dinner Cruise, Fathers and Mother’s Day Brunch Cruise and Melbourne Cup on the Swan. The below also applies to our City of Lights Dinner Cruise in November and December on Friday and Saturday nights only.

When to Confirm Numbers and Make Final Payment

1 to 5 passengers: Final Payment is required at the time of booking
6 or more passengers: Final payment is due 21 days prior to your cruise
  If your final balance is not received by your final balance due date, Captain Cook Cruises 
reserves the right to cancel your booking. In this case your 10% non-refundable deposit   as 
stated above will be forfeited.

Cancellation Fees

1 to 5 passengers: If 7 days notice is given, a full refund is available. Less than 7 days is a 100% cancellation fee
6 or more passengers: If 21 days notice is given, a full refund is available less the 10% security deposit. Less than 21 days is a 100% cancellation fee

Decrease in Group Numbers for all cruise types (For groups of 6 or more)

6 to 20:  If 72 hours is given, a refund for up to 2 people is available less the 10% security deposit  
21 to 49:  If 72 hours is given, a refund for up to 3 people is available less the 10% security deposit
50 or more: If 72 hours is given, a refund for up to 4 people is available less the 10% security deposit

Conditions

  • In all cases no refunds will be given for 'no shows'
  • Refunds can only be issued to the person or company that made the booking and payment
  • Captain Cook Cruises does not accept payment from separate individuals on the one booking
  • Group discounts - If the passenger numbers drop below the required numbers, Captain Cook Cruises reserves the right to increase the price to the rate applicable to the number of people traveling. Group discounts are not offered on any Special Public Cruises including the City of Lights Dinner Cruise on Friday and Saturday nights in November and December.