CAPTAIN COOK CRUISES (WA) TERMS AND CONDITIONS

Vyscot pty ltd (t/as captain cook cruises (wa)) and/or its owners and operators do not accept any responsibility (whether in tort contract or otherwise howsoever) for any injury to, or death of, any of its passengers whether during embarkment, carriage, disembarkment and whether caused by negligence or otherwise howsoever of any of its servants or agents and liability for all claims or demands whatsoever in respect of all injuries or death howsoever caused is hereby excluded. Further, no liability, either express or implied, will be accepted for the loss of, damage to, mis-delivery or delay in delivery of luggage or cargo, including bicycles, loaded or carried by captain cook cruises (wa), and you agree that captain cook cruises (wa) has no liability to you for any loss of or damage to any items you bring on board.

If any term or condition contained herein shall be rendered null or void by the competition and consumer act 2010 (“the act”). This contract shall take effect as if any such term or condition be void but only to the extent that the same is inconsistent with the act.

Check-in

Check-in for your cruise is required at least 30 minutes prior to cruise departure at our ticket counter in either perth (pier 3, barrack st jetty, perth), or in fremantle (inside b shed, victoria quay, fremantle) to collect your boarding passes. Boarding closes 10 minutes prior to cruise departure. Captain cook cruises (wa) advises all passengers to pre-book tickets. We cannot guarantee passengers will be able to book if they walk up on the day as the cruise may be fully booked.

Concession rates

Concession rates apply to holders of a valid senior, pension, concession, student, yha, vip and nomad card. National and international cards accepted. Card must be sighted by staff at check-in.

Credit card surcharges & eft details  

A 1.25% credit card surcharge will apply for mastercard/visa/american express payments. We accept online bank transfers for payments of aud$200.00 and above. Please quote your booking number as your payment reference. Allow a minimum of 4 business days for your payment to be received and processed.

Account name: vyscot pty ltd

Bsb 015-056, acc 8368 14 186

Bank anz

Note that refunds to an international bank account will incur an aud$20.00 charge.


Operating conditions

A minimum number of passengers may be required to ensure departure. We reserve the right to cancel cruises for this reason at any time. The owners and/or operators reserve the right to alter schedules, prices, and substitute one vessel for another if considered necessary and without notice. All images used in printed material and on this website are used for representation only and may not be exact to cruise departing. Cruise route is subject to change depending on weather and/or water conditions. A vessel may be substituted by a coach due for any reason, including high water levels and mechanical issues.


Mobility access

Mobility access, such as for a wheelchair, scooter, walking frame or pram etc is limited and only available on some of our vessels. It is essential that the patron consult a captain cook cruises (wa) reservations staff member prior to the cruise regarding mobility access. Captain cook cruises (wa) staff are not permitted to assist with lifting of a wheelchairs due to occupational health & safety legislation.

 

Non-smoking

Captain cook cruises (wa) is proudly 100% non-smoking on all public cruises.

 

Parking

Parking is limited at both perth and fremantle departure points. We recommend public transport where possible. The closest paid public parking space in perth is city of perth, terrace road car park and in fremantle at wilson's open-air car park, opposite c shed.

 

Promotion codes

Promotion codes must be quoted at the time of booking. If the promotion is for a club, proof of membership will be required at the time of check-in. All promotions are valid for up to four adults per booking unless otherwise stated. Promotions generally apply to public cruises only, not special cruises (mother's day, christmas cruises etc.) Or private charters unless specifically mentioned. The regular cancellation policy applies to all promotions.

 

Catered cruises offering reserved seating

We endeavour to seat passengers on a private table, with social distancing, wherever possible. You may be required, however, to share a table or a booth with another party seated at the same table or booth. Large group bookings may be seated over several tables. Please advise a captain cook cruises (wa) reservations staff member at time of booking of any special seating or table requests. We will attempt to accommodate special requests but please be aware that these cannot be guaranteed.  

 

Responsible service

Captain cook cruises (wa) aims to provide responsible service and a safe secure environment for both patrons and employees. Captain cook cruises (wa) abides by the liquor act, the gaming act and other statutory requirements. All vessels are licensed therefore, no byo is permitted.

Each venue (including captain cook cruises (wa) vessels) operate under a liquor licence that prohibits drunk persons from entering or remaining on the premises. By law passengers must be refused entry if they are intoxicated, abusive or threatening towards any of the employees or passengers. Captain cook cruises (wa) is not responsible if passengers are refused entry to a third-party venue. Entry refusal may include the return journey back to the departure point. No refunds will be given for any passengers that fail to maintain appropriate behaviour. Captain cook cruises (wa) patrons are required to dress in a smart/casual manner and to be wearing footwear whilst on board. At all times, directions from the crew of the vessel must be obeyed and refusal to do so may result in being removed from the vessel at the nearest jetty.

 

Food

All food items are prepared in a kitchen that processes dairy, gluten, nuts and shellfish daily and no guarantees can be given against cross contamination, and anyone concerned about this should ensure that they bring the necessary medication/injections. Menus are subject to change.

 

Bucks & hens parties 

Captain cook cruises (wa) do not accommodate bucks parties for private or public cruises. If a patron is hosting a hens party on board a public cruise they are not permitted to dress inappropriately or bring any offensive toys/games on board with them that may offend other patrons. Individuals are responsible for their own behaviour. Persons causing a nuisance to other passengers, participants or the public may be removed from a cruise or tour for the amenity of others. Captain cook cruises (wa) will not be liable for any expense incurred by the passengers should this occur. Individuals are responsible for any damage caused to our vessel or at the venues visited.

 

Itinerary amendments

Amendments may be made by captain cook cruises wa in the event of situations outside of our control such as but not limited to high tides, river conditions, weather, forces of nature, pandemics etc.

CANCELLATION POLICY

When Booking a Cruise

  • 1 to 9 passengers: Full payment is required at the time of booking
  • 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your booking. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled

General Booking Conditions

In all cases, no refunds will be given for 'no shows' Refunds can only be issued to the person or company that made the payment Group Discounts: If the passenger numbers drop below the minimum number required to qualify for a group discount, then Captain Cook Cruises (WA) reserves the right to increase the price to the rate applicable to the number of people travelling. Group discounts are not offered on any Special Public Cruises, including, but not limited to, the New Year’s Eve Cruise, and Australia Day Sky Show Cruises

Public Cruises

When to Confirm and Make Final Payment:

  • 1 to 9 passengers: Final payment is required at the time of booking
  • 10 or more passengers: Final payment is due 14 days prior to your cruise departure

Cancellation Fees

  • 1 to 9 passengers: If more than 72 hours’ notice is given prior to the cruise departure, then a full refund is available, less any applicable catering charges. If less than 72 hours’ notice is given, a 100% cancellation fee applies
  • 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit, less any applicable catering charges. Less than 14 days’ notice incurs a 100% cancellation fee

Special Public Cruises

Special Public Cruises include but are not limited to Christmas Dinner Cruise; New Year’s Eve Cruise; Australia Day Sky Show Cruises, Valentine’s Dinner Cruise; Father’s Day and Mother’s Day Cruises.

When to Confirm and Make Final Payment

  • 1 to 9 passengers: Final payment is required at the time of booking
  • 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking, less any applicable catering charges. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure

Cancellation Fees

  • 1 to 9 passengers: If 7 days’ notice is given prior to the cruise departure, then a full refund is available, less any applicable catering charges. If less than 7 days’ notice is given, then a 100% cancellation fee applies
  • 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit, less any applicable catering charges. There is no refund on cancellations within 14 days of the cruise departure


Covid policy

As an accredited tourism business, SeaLink Travel Group follows government vaccination requirements and does enforce any government issued mandates.

Where the customer or agent cancels due to travel restrictions other than vaccination or testing requirements, the customer will be contacted and offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer. 

Due to the rapidly changing circumstances related to covid19, captain cook cruises wa reserves the right to update or change this policy at any time without prior notice given.