Terms and Conditions

Vyscot Pty Ltd (t/as Captain Cook Cruises (WA)) and/or its owners and operators do not accept any responsibility (whether in tort contract or otherwise howsoever) for any injury to, or death of, any of its passengers whether during embarkment, carriage, disembarkment and whether caused by negligence or otherwise howsoever of any of its servants or agents and liability for all claims or demands whatsoever in respect of all injuries or death howsoever caused is hereby excluded. Further, no liability, either express or implied, will be accepted for the loss of, damage to, mis-delivery or delay in delivery of luggage or cargo, including bicycles, loaded or carried by Captain Cook Cruises (WA), and you agree that Captain Cook Cruises (WA) has no liability to you for any loss of or damage to any items you bring on board.

If any term or condition contained herein shall be rendered null or void by the Competition and Consumer Act 2010 (“the Act”). This contract shall take effect as if any such term or condition be void but only to the extent that the same is inconsistent with the Act.

Concession rates apply to holders of a valid senior, pension, concession, student, YHA, VIP and Nomad card. National and international cards accepted. Card must be sighted by staff at check-in.

Minimum passenger numbers may be required to ensure departure and we reserve the right to cancel cruises for this reason at any time. The owners and/or operators reserve the right to alter schedules, prices and substitute one vessel for another if considered necessary and without notice. All images used in printed material and on this website are used for representation only and may not be exact to cruise departing. Cruise route is subject to change depending on weather conditions.

Credit card surcharges apply for all bookings made using this website, by telephone, via email or in person.

Captain Cook Cruises aims to provide responsible service and a safe secure environment for both patrons and employees. Captain Cook Cruises abides by the Liquor Act, the Gaming Act and other statutory requirements.

All vessels are licensed therefore, no BYO is permitted. All food items are prepared in a kitchen that processes nuts and shellfish daily and no guarantees can be given against cross contamination and anyone concerned about this should ensure that they bring the necessary medication/injections. Menus are subject to change.

Wheelchair access is only available on some of our vessels and the patron must consult a Captain Cook Cruises customer service representative prior to the cruise regarding the wheelchair type. Captain Cook Cruise staff can assist however no lifting of a wheelchair is permitted due to OHS.

Captain Cook Cruises do not accommodate Bucks parties for private or public cruises. If a patron is hosting a Hens party on board a public cruise they are not permitted to dress inappropriately or bring any offensive toys/games on board with them that may offend other patrons. Individuals are responsible for their own behaviour. Persons causing a nuisance to other passengers, participants or the public may be removed from a cruise or tour for the amenity of others. Captain Cook Cruises WA will not be liable for any expense incurred by the passengers should this occur. Individuals are responsible for any damage caused to our vessel or at the venues visited.

Each venue (including Captain Cook Cruises Vessels) operate under a Liquor Licence that prohibits drunk persons from entering or remaining on the premises. By law passengers must be refused entry if they are intoxicated, abusive or threatening towards any of the employees or passengers. Captain Cook Cruises WA is not responsible if passengers are refused entry to a third party venue. Entry refusal may include the return journey back to the departure point. No refunds will be given for any passengers that fail to maintain appropriate behaviour. Captain Cook Cruises’ patrons are required to dress in a smart/casual manner and to be wearing footwear whilst on board. At all times, directions from the crew of the vessel must be obeyed and refusal to do so may result in being removed from the vessel at the nearest jetty.

Captain Cook Cruises advises all passengers to pre-book tickets. We cannot guarantee passengers will be able to book if they walk up on the day as the cruise may be fully booked or cancelled due to not reaching minimum numbers.

PROMOTIONS

Relevant promotion codes must be quoted at the time of booking. If the promotion is for a club, proof of membership will be required at the time of check-in. All promotions are valid for up to four adults per booking unless otherwise stated. Promotions generally apply to public cruises only, not special cruises (Mother's Day, Christmas Cruises etc.) or private charters unless specifically mentioned. The regular cancellation policy (below) applies to all promotions.

CANCELLATION POLICY

When Booking a Cruise

• 1 to 9 passengers: Full payment is required at the time of booking
• 10 or more passengers:  A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled

General Booking Conditions

• In all cases, no refunds will be given for 'no shows'
• Refunds can only be issued to the person or company that made the payment
• Group Discounts: If the passenger numbers drop below the minimum number required to qualify for a group discount, then Captain Cook Cruises (WA) reserves the right to increase the price to the rate applicable to the number of people travelling. Group discounts are not offered on any Special Public Cruises, including, but not limited to, the New Year’s Eve Cruise, and Australia Day Sky Show Cruises

Public Cruises

When to Confirm and Make Final Payment:

• 1 to 9 passengers: Final payment is required at the time of booking
• 10 or more passengers: Final payment is due 7 days prior to your cruise departure
• 1 to 9 passengers: Final payment is required at the time of booking
• 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure

Cancellation Fees:

• 1 to 9 passengers: If more than 72 hours’ notice is given prior to the cruise departure, then a full refund is available. If less than 72 hours’ notice is given, a 100% cancellation fee applies
• 10 or more passengers: If more than 7 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit. Less than 7 days’ notice incurs a 100% cancellation fee 
• 1 to 9 passengers: If 7 days’ notice is given prior to the cruise departure, then a full refund is available. If less than 7 days’ notice is given, then a 100% cancellation fee applies
• 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit. There is no refund on cancellations within 14 days of the cruise departure   

Special Public Cruises

Special Public Cruises include but are not limited to Christmas Dinner Cruise; New Year’s Eve Cruise; Australia Day Sky Show Cruises; Valentine’s Dinner Cruise; Father’s Day and Mother’s Day Cruises

When to Confirm and Make Final Payment:

• 1 to 9 passengers: Final payment is required at the time of booking
• 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure

Cancellation Fees:

• 1 to 9 passengers: If 7 days’ notice is given prior to the cruise departure, then a full refund is available. If less than 7 days’ notice is given, then a 100% cancellation fee applies
• 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit. There is no refund on cancellations within 14 days of the cruise departure