Terms and Conditions

Please arrive for your cruise at least 30 minutes prior to departure. If you have a Captain Cook Cruises QR code, then you can go directly to the vessel. If you do not have a Captain Cook Cruises QR code, then please check in at our ticket counter.

Please note that boarding for all cruises closes 10 minutes prior to cruise departure.

Captain Cook Cruises (WA) advises all passengers to pre-book tickets. We cannot guarantee passengers will be able to book if they walk up on the day as the cruise may be fully booked.

Concession Rates apply to holders of a valid senior, pension, concession, student, YHA, VIP and Nomad card. National and international cards accepted. Card must be sighted by staff at check-in.

A 1.25% surcharge will apply to payments by Mastercard, Visa, American Express or PayPal. We accept online bank transfers for payments of AUD$250.00 and above. Please quote your booking number as your payment reference. Allow a minimum of four business days for your payment to be received and processed.

Account Name: Vyscot Pty Ltd

BSB 015-056, ACC 8368 14 186

Bank ANZ

Note that refunds to an international bank account will incur an AUD$20.00 charge.

A minimum number of passengers may be required to ensure departure. We reserve the right to cancel cruises for this reason at any time.

We reserve the right to alter schedules, prices, and substitute one vessel for another if considered necessary and without notice.

All images used in printed material and on this website are used for representation only and may not be exact to cruise departing.

Cruise route is subject to change depending on weather and/or water conditions.

A vessel may be substituted by a coach for any reason including high water levels and mechanical issues.

Please note that mobility access is unfortunately limited on all Swan River vessels due to the age and design of the boats. Please contact our Reservations Team for more information.

Captain Cook Cruises (WA) staff are not permitted to assist with lifting wheelchairs or passengers due to Occupational Health & Safety legislation.

Captain Cook Cruises (WA) is proudly 100% NON-SMOKING on all cruises.

Parking is limited to both Perth and Fremantle departure points. We recommend public transport or rideshare where possible. The closest paid public parking space in Perth is the City of Perth, Terrace Road car park and in Fremantle at Wilson's open-air car park, opposite C Shed.

Promotion codes must be quoted at the time of booking. If the promotion is for a club, proof of membership will be required at the time of check-in. Promotions codes do not apply for Special Public Cruises. Block-out dates may also apply.

Please be aware that you may be required to share a table or booth with another party. Group bookings will be seated over several tables. Long table requests cannot be accommodated on our vessels due to limited space.

Please note that buffets are generally located on the main deck of the vessel, as is the dance floor and entertainment. Guests seated upstairs may need to negotiate stairs to access the buffet, dance floor and entertainment.

Captain Cook Cruises (WA) aims to provide responsible service and a safe secure environment for both patrons and employees.

Captain Cook Cruises (WA) abides by the Liquor Act, the Gaming Act, and other statutory requirements. All vessels are licensed therefore, no BYO is permitted.

Each venue (including Captain Cook Cruises (WA) Vessels) operate under a Liquor License that prohibits drunk persons from entering or remaining on the premises. By law passengers must be refused entry if they are intoxicated, abusive or threatening towards any of the employees or passengers. Captain Cook Cruises (WA) is not responsible if passengers are refused entry to a third-party venue.

Entry refusal may include the return journey back to the departure point. No refunds will be given for any passengers that fail to maintain appropriate behaviour. Captain Cook Cruises (WA) patrons are required to dress in a smart/casual manner and to wear footwear whilst on board. At all times, directions from the crew of the vessel must be obeyed and refusal to do so may result in being removed from the vessel at the nearest jetty.

All food items are prepared in a kitchen that processes dairy, gluten, nuts, and shellfish. No guarantees can be given against cross contamination. We strongly recommend that customers concerned about food allergies bring any necessary medication with them onboard. Food and drink menus are subject to change at any time.

Captain Cook Cruises (WA) do not accommodate Bucks parties for private or public cruises.

If a patron is hosting a Hens party on board a public cruise they are not permitted to dress inappropriately or bring any offensive toys/games on board with them that may offend other patrons.

Individuals are responsible for their own behaviour. Persons causing a nuisance to other passengers, participants or the public may be removed from a cruise or tour for the amenity of others. Captain Cook Cruises (WA) will not be liable for any expense incurred by the passengers should this occur. Individuals are responsible for any damage caused to our vessel or to the venues visited.

Amendments may be made by Captain Cook Cruises (WA) in the event of situations outside of our control such as but not limited to high tides, river conditions, weather, forces of nature, pandemics etc. as well as operational issues, such as but not limited to, staff shortages etc.

When to Confirm and Make Final Payment:

• 1 to 9 passengers: Full payment is required at the time of booking.

• 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure. Final payment must be a ‘single’ payment to have access to the discounted group rate. No individual payments will be accepted.

Cancellation Fees on Public Cruises

• 1 to 9 passengers: If more than 72 hours’ notice is given prior to the cruise departure, then a full refund is available. If less than 72 hours’ notice is given, a 100% cancellation fee applies.

• 10 or more passengers: If more than 7 days’ notice is given, then a full refund is available less the $200.00 non- refundable deposit. Less than 7 days’ notice incurs a 100% cancellation fee. If the passenger numbers drop below the minimum number required to qualify for a group discount, then Captain Cook Cruises (WA) reserves the right to increase the price to the rate applicable to the number of people travelling.

In all cases, full cancellation fees will apply for 'no shows'.

Refunds, when applicable, can only be issued to the person or company that made the original payment.

Special Public Cruises include but are not limited to Christmas Dinner Cruises; New Year’s Eve Cruise; Valentine’s Dinner Cruise; Father’s Day and Mother’s Day Cruises.

When to Confirm and Make Final Payment:

• 1 to 9 passengers: Full payment is required at the time of booking.

• 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure. Final payment must be a ‘single’ payment to have access to the discounted group rate. No individual payments will be accepted.

Cancellation Fees on Special Public Cruises

• 1 to 9 passengers: If 7 days’ notice is given prior to the cruise departure, then a full refund is available. If less than 7 days’ notice is given, then a 100% cancellation fee applies.

• 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non- refundable deposit. There is no refund on cancellations within 14 days of the cruise departure. If the passenger numbers drop below the minimum number required to qualify for a group discount, then Captain Cook Cruises (WA) reserves the right to increase the price to the rate applicable to the number of people travelling.

In all cases, full cancellation fees will apply for 'no shows'.

Refunds, when applicable, can only be issued to the person or company that made the original payment.