In these Terms & Conditions, “Captain Cook Cruises” and “we” means Vyscot Pty Limited ABN 25 009 241 972 trading as Captain Cook Cruises, its servants and agents. “You” and “the passenger" means the passenger booked to travel on Captain Cook Cruises’ services. By booking the services or otherwise engaging with Captain Cook Cruises, you agree to the following Terms & Conditions.
Please arrive for your cruise at least 30 minutes prior to departure. If you have a Captain Cook Cruises QR code, then you can go directly to the vessel. If you do not have a Captain Cook Cruises QR code, then please check in at our ticket counter.
Boarding for all cruises closes 10 minutes prior to cruise departure.
Concession Rates apply to holders of a valid senior card (65+ years), pension, concession, student, YHA, VIP and Nomad card provided at the time of booking. National and international cards are accepted. Cards must also be sighted by staff at check-in.
A 1.25% credit card surcharge applies for all Mastercard/Visa/American Express/Apple Pay/and PayPal payments. We accept online bank transfers for payments of $250.00 AUD and above. Please quote your booking number as your payment reference. Allow a minimum of four business days for your payment to be received and processed. Refunds to an international bank account will incur a $20.00 AUD charge.
Account Name: Vyscot Pty Ltd
BSB: 085-005
ACC: 87-417-7501
Bank: National Australia Bank (NAB)
1 to 9 passengers: Full payment is required at the time of booking.
10 or more passengers: A non-refundable $500.00 deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment and passenger numbers are due 14 days prior to the cruise departure. Final payment must be a ‘single’ payment. No individual payments will be accepted.
1 to 9 passengers: If more than 72 hours’ notice is given prior to the cruise departure, then a full refund is available. If less than 72 hours’ notice is given, then 100% cancellation fees apply. If requested and approved by Captain Cook Cruises, then we may consider a date change in exemplary circumstances, but catering fees will apply.
10 or more passengers: If more than 7 days’ notice is given, then a full refund is available minus the non-refundable $500.00 deposit. If less than 7 days’ notice is given, then 100% cancellation fees apply. If the passenger numbers drop below the minimum number required to qualify for a group discount, then Captain Cook Cruises reserves the right to increase the per person price to the rate applicable to the number of people travelling and charge the cost difference.
A 100% cancellation fee will apply in all cases of ‘no-show’ for a cruise departure. For the avoidance of doubt, refunds, when applicable, can only be issued to the person or company that made the original payment, and processed to the original form of payment.
Please note that mobility access is unfortunately limited on all Captain Cook Cruises vessels due to the age and design of the boats. It is the customers’ responsibility to advise Captain Cook Cruises at the time of booking of any mobility requirements, such as wheelchairs, walkers, scooters or gophers, so that we can check if access is available. Staff are not permitted to assist with lifting wheelchairs or passengers due to Occupational Health & Safety legislation. Please contact Captain Cook Cruises for more information.
Captain Cook Cruises is proudly 100% NON-SMOKING and 100% NON-VAPING on all cruises.
Public parking is limited in both Perth and Fremantle departure points. We recommend public transport or ridesharing where possible. The closest paid public parking space in Perth is the City of Perth, Terrace Road Car Park and at the Wilson Car Park, Victoria Quay location in Fremantle.
Promotion codes must be quoted at the time of booking and cannot be applied retroactively. Conditions and block-out dates may apply. Only one promotion code can be applied to a booking.
All food items are prepared in a kitchen that processes dairy, gluten, nuts, and shellfish. While we endeavor to accommodate special dietary and allergy requirements and to avoid cross-contamination, we do not guarantee that food is completely cross-contamination free. We strongly recommend that customers concerned about food allergies bring any necessary medication with them onboard. It is the customer’s responsibility to advise Captain Cook Cruises of any special dietary requirements or allergies at the time of booking, although we can generally only cater for vegetarian, gluten-free or vegan options due to the limitations of our kitchen. Food and drink menus are subject to change at any time.
Tables are reserved for customers on the Swan River Lunch Cruise, Swan River Dinner Cruise, and on other select special event cruises. Seating is not reserved on any of the wine cruise departures, nor on the One Way, Scenic and Explorer packages between Perth and Fremantle, and vice versa.
Please be aware that you may be required to share a table or booth with other customers.
Group bookings will be seated over several tables. Long table requests cannot be accommodated on our vessels due to limited space. Buffets are generally located on the main deck of the vessel, as are the dance floor and entertainment. Guests seated upstairs may need to negotiate stairs to access the buffet, dance floor and entertainment on the main deck.
Customers are welcome to bring simple one-level birthday cakes (no ice cream cakes) and up to three balloons with a table weight onboard for special occasions. There is no charge, but these items must be prebooked at least 24 hours in advance of travel date. No glitter is permitted at any time. Cleaning charges may apply.
Captain Cook Cruises aims to provide responsible service and a safe secure environment for both patrons and employees. Captain Cook Cruises abides by the Liquor Control Act 1988 (WA), the Gaming and Wagering Commission Act 1987 (WA), and other statutory requirements. All vessels are licensed; therefore, no BYO is permitted. Each venue (including Captain Cook Cruises’ vessels) operates under a Liquor License that prohibits intoxicated people (in the case of the vessel, determined at Captain Cook Cruises’ sole discretion) from entering or remaining on the premises. By law, passengers must be refused entry to or removed from the vessel if they are intoxicated, abusive or threatening towards any of the employees or passengers. Captain Cook Cruises is not responsible if passengers are refused entry to a third-party venue for any reason. Entry refusal may include the return journey back to the departure point. Captain Cook Cruises patrons are required to dress in a smart/casual manner and to wear footwear whilst on board.
At all times, directions from the crew of the vessel must be obeyed and refusal to do so may result in being removed from the vessel at the nearest jetty. You will not be eligible for a full or partial refund of the fare if you are refused entry to or removed from the vessel or any other venue for any reason.
We reserve the right to cancel departures due to not meeting the minimum passenger numbers required to operate. We also reserve the right to alter schedules, itineraries, tour inclusions, published prices, and routes, and to substitute one vessel for another, or a different mode of transport, if considered necessary and without notice. Where we do so, you may be entitled to a full or partial refund of any fares paid in accordance with Australian Consumer Law. In all other circumstances, any refund is at our discretion.
All images used in printed material and on this website are used for representation only and may not be exact to the cruise departing.
If a patron is hosting a Hens or Bucks party (or similar events) on board a public cruise, they are not permitted to dress inappropriately or bring any offensive toys/games on board with them that may offend other patrons. Individuals are responsible for their own behaviour.
Persons causing a nuisance to other passengers, participants or the public may be removed from a cruise or tour for the amenity and safety of others. Captain Cook Cruises will not be liable for any expenses incurred by any passenger should this occur. Individuals are responsible for any damage caused to our vessel or to the venues visited.
These Terms & Conditions are governed by the laws of Western Australia, and where applicable, the Commonwealth of Australia. If any provision of these Terms & Conditions is or becomes illegal, unenforceable or invalid in any jurisdiction, it is to be treated as being severed from these Terms & Conditions in the relevant jurisdiction, but the rest of these Terms & Conditions will not be affected. Specifying anything in these Terms & Conditions after the words ‘include’ or ‘for example’ or similar expressions does not limit what else is included.
Vyscot Pty Limited trading as Captain Cook Cruises collects, uses, and discloses the Personal Information you have provided to us to enable us and relevant third parties to provide you with the cruise, associated services and any packages you have requested us to provide to you (“Cruise and Package Inclusions”). We disclose your name, phone number, email address, and booking number to third parties who assist us in providing the Cruise and Package Inclusions. If you do not provide us with the information requested, we may not be able to provide you with, or make available to you, all or some of the Cruise and Package Inclusions.
For more information on how we collect, use, store, and disclose your Personal Information, or how you may access, correct, or make a complaint in relation to it, please see our Privacy Policy. If you have any questions, please contact us at [email protected].
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