CANCELLATION POLICY

When Booking a Cruise
  • 1 to 9 passengers: Full payment is required at the time of booking
  • 10 or more passengers:  A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled
General Booking Conditions
  • In all cases, no refunds will be given for 'no shows'
  • Refunds can only be issued to the person or company that made the payment
  • Group Discounts: If the passenger numbers drop below the minimum number required to qualify for a group discount, then Captain Cook Cruises (WA) reserves the right to increase the price to the rate applicable to the number of people travelling. Group discounts are not offered on any Special Public Cruises, including, but not limited to, the New Year’s Eve Cruise, and Australia Day Sky Show Cruises
Public Cruises
When to Confirm and Make Final Payment:
  • 1 to 9 passengers: Final payment is required at the time of booking
  • 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure.
Cancellation Fees:
  • 1 to 9 passengers: If 7 days’ notice is given prior to the cruise departure, then a full refund is available, less any applicable catering charges. If less than 7 days’ notice is given, then a 100% cancellation fee applies
  • 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit. There is no refund on cancellations within 14 days of the cruise departure   
Special Public Cruises

Special Public Cruises include but are not limited to Christmas Dinner Cruise; New Year’s Eve Cruise; Australia Day Sky Show Cruises; Valentine’s Dinner Cruise; Father’s Day and Mother’s Day Cruises

When to Confirm and Make Final Payment:
  • 1 to 9 passengers: Final payment is required at the time of booking
  • 10 or more passengers: A $200.00 non-refundable deposit is due within 7 days of making the booking. This deposit is required to secure your seats. Where payment cannot be given within 7 days, your seats will be released, and your booking cancelled. Final payment is due 14 days prior to the cruise departure.
Cancellation Fees:
  • 1 to 9 passengers: If 7 days’ notice is given prior to the cruise departure, then a full refund is available. If less than 7 days’ notice is given, then a 100% cancellation fee applies
  • 10 or more passengers: If more than 14 days’ notice is given, then a full refund is available less the $200.00 non-refundable deposit. There is no refund on cancellations within 14 days of the cruise departure